Privacy Policy

2.1 Who we are

Smart Microns Pvt. Ltd. is responsible for personal information collected through its website in connection with business enquiries and quotation requests.

2.2 Information collected

Depending on the website forms and tools in use, we may collect names, organisation names, work contact details, enquiry messages, quotation requirements and information voluntarily provided in attachments or correspondence. We may also receive technical usage information such as IP address, device/browser characteristics, page interactions and cookie identifiers through hosting and analytics technologies. The exact categories must be checked against the live website.

2.3 Why information is used

We use enquiry details to respond to enquiries, evaluate requirements, prepare quotations and maintain related correspondence. We do not use enquiry contact details for promotional marketing without separate appropriate consent. Technical usage data may be used for website functionality, security and consent-based analytics, as applicable. Any additional purpose must be disclosed before implementation.

2.4 Legal basis, notice and consent

Personal information will be processed in accordance with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and rules to the extent in force and applicable. Where consent is required, we will provide the required notice and obtain valid consent. Other lawful processing grounds may apply where permitted by law. The live website notice and consent flow must be checked before publication.

2.5 Service providers and disclosures

Smart Microns does not sell enquiry contact information or disclose it to unrelated third parties for their independent marketing. Limited access or processing by website hosting providers, email providers, security services and consented analytics providers may be necessary to operate the site and respond to enquiries. Such providers should act under appropriate contractual and security safeguards. Information may also be disclosed where required by law or a lawful authority. Actual vendors, data locations and international transfers must be verified and described accurately.

2.6 Retention

Enquiry information is kept only for as long as reasonably necessary to respond to the enquiry or quotation request, or for any longer period required by applicable law, legitimate recordkeeping obligations or an applicable agreement. Smart Microns should define and document operational retention periods before publication.

2.7 Security

We take reasonable organisational and technical steps to protect personal information against unauthorised access, disclosure, alteration and loss. No internet transmission or storage system can be guaranteed completely secure. Internal access should be restricted to personnel who need the information for authorised work.

2.8 Individual rights and requests

Individuals may contact [OFFICIAL EMAIL TO BE CONFIRMED] to request access, correction or deletion of their information or to raise privacy concerns. Requests will be handled in accordance with applicable law, including any legally available consent withdrawal, grievance or nomination rights. We may need to verify the requester’s identity and retain information where lawfully required.

2.9 Cookies and analytics

The website may use Google Analytics or comparable analytics services. Non-essential analytics cookies or similar tracking technologies will be activated only in accordance with the visitor’s consent choices and applicable law. Visitors can use the cookie banner or preferences interface to accept, reject or manage optional categories. See the Cookie Policy below.

2.10 Children, links and updates

The website is intended for commercial and general enquiries, not specifically directed to children. If children’s personal information is processed, additional legal requirements may apply. Third-party websites linked from our site operate under their own privacy notices. Updates to this policy will be published with a revised effective date.